CANCELLATION BEFORE SHIPMENT:
Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on firstname.lastname@example.org or call us on 917003879611 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.
Returns is a scheme provided by the seller directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the seller to you. Products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
|Category||Returns Window, Actions Possible and Conditions (if any)|
Fashion Accessories, Apparels 5 days
|Refund, replacement or exchange|
|No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.|
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
- Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
- During peak seasons please allow up to 15-18 business days for your return to process.
- To request a refund, simply email us at email@example.com OR call us at 917003879611 and provide your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.